Delivering on the Promise of a Healthier Future

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Message to Our Community

Learn how LG Health is changing and innovating to meet the requirements of healthcare reform:

  • Care Connections is helping high-risk, high utilizing patients better manage their health.
  • Patient-Centered Medical Homes and Be Well Teams are part of all LG Health Physicians primary care practices.
  • The LG Health Community Care Collaborative, our Accountable Care Organization (ACO), is discovering ways to increase efficiency and quality.
  • A new Care Management model is tightening inpatient and primary care coordination with the goal of reducing hospital readmissions.
New Models of Care
Care Management and Medical Home

Care Management and Medical Homes
Patient-Centered Medical Homes is a model of care that positions the primary care physician at the center of a team that includes the patient and focuses on proactive services that promote better health.

Find a Lancaster General Health Physician practice

Care to Share

Care to Share
Care to Share is a new way for patients and families receiving services at any LG Health facility to share stories about their care, both compliments and concerns, via a recorded
phone line (1-855-657-4273).

Telehealth and Care Connections

Telehealth and Care Connections
In spring of 2014, LG Health President & CEO Thomas E. Beeman testified before Congress, and spoke about how telehealth technology is leveraged through LG Health’s Care Connections, an interdisciplinary model for engaging patients in
their own care.

Electronic Health Record

Electronic Health Record
The electronic health record, (EHR) enables LG Health to customize care and support patients in their treatment, especially in managing a chronic disease. EHR can identify patients meeting specific criteria so that they may be contacted and encouraged to see their primary care physician for further screening and care.
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Planting seeds for a healthier community

More than 94,000 patients are now enrolled in MyLGHealth ( and are able to monitor their own health by accessing personal health information such as lab results; as well as the ability to pay their bill online, schedule even more types of medical appointments, and access medical questionnaires prior to appointments in order to make their visit more
efficient and productive.

Two Patient Stories
Tracy's Story

Tracy's Story

Early in August 2014, Tracy faced a frightening transition following quadruple bypass surgery – it was time to go home.

Fortunately, Tracy was able to go to the home of a friend to recuperate. A few days later, she received a call from Toni Drumm, Medical Home Care Manager from her family practice, Twin Rose Family Medicine.

John's Story

John's Story

For years, John had been proactively managing a severe heart condition. Under the care of Dr. Roy Small, director of the Heart Failure Clinic, a program of The Heart Group of LG Health, Dr. Small ultimately recommended that John be evaluated for a heart transplant at Hospital of the University of Pennsylvania in Philadelphia.

Health Priorities and Collaborations
Urgent Care Center

An artist’s rendering of the new outpatient facility on Cornwall Road, North Cornwall Township, Lebanon County. The facility, named North Cornwall Health Center, is scheduled to open in fall 2015.

Lancaster General Health is focused on three health priorities as part of its approach to Population Health Management in our community:

  • Access to Mental Health Services
  • Reducing Obesity Video
  • Cutting Tobacco Use

Lancaster General Health also seeks to increase patients' access to care by providing outpatient and specialty centers in convenient locations. Video In addition, collaborating with strategic partners enables LG Health to further improve patient services and outcomes.


AllSpire Health Partners

LG Health works with six other nationally recognized health systems in Pennsylvania and New Jersey to better collaborate and move toward a regional population health focus. Learn more at

Penn Medicine

University of Pennsylvania Health System (UPHS) of Philadelphia

After nearly 30 years of collaboration through the Penn Cancer Network, LG Health and Penn formed a strategic alliance in February 2014. In the upcoming year, we will discuss ways to strengthen our already successful collaborative efforts, while building new ones in patient care, research and education.

Centers for Medicare & Medicaid Services Bundled Payment Pilot Program

As a participant in this pilot program, LG Health will receive payment from Centers for Medicare & Medicaid Services (CMS) in one fixed amount for an "episode of care." That one payment will then need to be shared among the hospital and the doctors involved in the patient’s care – facilitating a more collaborative and cost-effective approach.

Community Care

Accountable Care Organization

Lancaster General Health Community Care Collaborative, LLC, has been selected by CMS as the Accountable Care Organization (ACO) serving more than 20,000 Medicare beneficiaries in our community.

Community Benefit & Financials
Supporting the City of Lancaster
Caring for all in the Community
Payment of Property Taxes
Lancaster General Health Foundation
Lancaster General Health Foundation
2013-2014 Contributions by Donor Type

The Lancaster General Health Foundation advances the culture of philanthropy within the Lancaster General Health system. The Foundation also provides oversight of the fundraising activities for the Ann B. Barshinger Cancer Institute, the Heart & Vascular Institute, the Pennsylvania College of Health Sciences, Women & Babies Hospital, The Suzanne H. Arnold Center for Breast Health and other LG Health affiliates.

In 2014, the Foundation introduced the "Healthcare Hero" initiative, which gave patients the opportunity to honor an LG Health caregiver who made an impression on them. More than 142 caregivers were honored through this program, with patients making gifts to the Foundation in their names.

Gratitude expressed through philanthropy helps provide vital funds to improve patient care, to advance research, and to increase the margin of medical excellence available for our patients and their families. In fiscal year 2014, $4,828,967 was contributed to the LG Health system.

For more information about the LG Health Foundation, visit

By the Numbers


Baby-FriendlyWomen & Babies Hospital became the first PA hospital designated as Baby-Friendly®, an international award recognizing birth facilities that facilitate the skills needed to successfully initiate and continue breastfeeding.

U.S. News Best Hospitals

Best Hospitals Rankings - U.S. NewsNationally ranked in four specialties: Diabetes & Endocrinology; Gastroenterology & GI Surgery; Orthopedics; and Pulmonology. The hospital also ranked fifth in the state of Pennsylvania by Best Hospitals.

Magnet Designation

Magnet DesignationRecognized three consecutive times by the American Nurses Credentialing Center’s Magnet Recognition Program®, the highest honor an organization can receive for excellence in nursing practice.

Lancaster General Health - 2013 Annual Report
Contacting Lancaster General Health
Contacting Lancaster General Health

For more information on our programs to improve community health, visit and click on About Us. There, you’ll find additional details on our community commitment, as well as electronic versions of our monthly newsletter, Community Benefit Update.

Please contact us with any suggestions or questions about our community health programs.

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This Annual Report to the Community is published by the Lancaster General Health Department of Public Relations & Corporate Communications.