Delivering on the Promise of a Healthier Future

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Message to Our Community

Learn about our strategic, forward-thinking approach to keeping our community well:

  • We are enhancing the health and well-being of our community by working with partners to identify and comprehensively address health priorities.
  • We continually enhance patient care and reduce costs through initiatives such as Care Connections, an award-winning program that empowers our community’s most vulnerable patients to take a holistic approach to their health.
  • We strengthen our culture of quality and safety by investing in the latest medical technologies and offering distinctive services and facilities such as our new Women’s Specialty Center in Lancaster and our new Lancaster General Health Center in Lebanon.
Proud Partners

A Proud Partner With Penn Medicine

LG Health joined the University of Pennsylvania Health System (Penn Medicine) on August 1. Penn Medicine and LG Health began working together nearly 30 years ago, when LG Health became one of the first members in the Penn Cancer Network. Today, our partnership spans every aspect of care and offers our communities the expertise of more than 4,000 affiliated physicians and advanced-practice clinicians.

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Care Connections
Tracy's Story

Care Connections patient Earl Marshall with Nurse Practitioner Maribeth LeBreton during one of his follow-up visits that occur every two weeks.

Care Connections

LG Health strives to develop innovative ways to educate and empower individuals so they can proactively manage their health. Our Care Connections program is an excellent example of this approach, called "population health." Care Connections enrolls chronically ill Medicaid patients who benefit from medical, behavioral health and socioeconomic services coordinated under one care umbrella.

Lorraine's Story

Care Connections patient Lorraine McGill with her Care Connection team members Justin Cook and Audrey Martin.

Lorraine's Story

Lorraine McGill is extremely busy these days. As she addresses serious health issues that include end-stage congestive heart failure and kidney disease, Lorraine has medical appointments almost every day — some at her home, and others in various LG Health offices. She is grateful to be enrolled in Care Connections, which provides a team of professionals who help address not only her medical needs but also her emotional and spiritual needs and scheduling logistics.

Proactive & Innovative
Tracy's Story

Dr. Andrea Stern is one of the more than 300 LGHP physicians devoted to keeping our community well.

Patient-Centered Medical Homes

“The medical home model is a proactive approach to keeping patients healthy, rather than being reactive when they get sick. The goal is to enhance the quality of care and lower the healthcare costs by avoiding emergency department visits and hospitalizations.”

 - Brian Young, MD, Twin Rose Family Medicine and lead physician for the Medical Home initiative at LG Health

John's Story

MitraClip® Transcatheter Mitral Valve Repair

The Heart Group of Lancaster General Health now offers a cutting-edge treatment for a common heart valve disorder. The minimally invasive nonsurgical option of MitraClip Therapy is the first and only transcatheter approach to repairing the mitral valve.

Giving Back
Enhancing Health Engagement
Urgent Care Center

Lancaster County was on an international stage when it hosted the U.S. Women’s Open golf championship in July 2015. LG Health staff greeted spectators in our Wellness Pavilion, offering education about the benefits of a healthy lifestyle.



LG Health’s patient portal, MyLGHealth, enables patients to be active participants in their healthcare. MyLGHealth has more than 110,000 subscribers who use the program’s website or smartphone application to more directly engage in their care.

MyLGHealth enables patients to:

  • Request an appointment or prescription refill online
  • Access recent lab or imaging results and their full medical history
  • Email their doctor with a non-urgent question
  • Keep track of their appointments and medications in one central location

More patients are signing up for MyLGHealth every day, because it enables them to be engaged in their care. We continue to look for ways to enhance MyLGHealth, and we have plans to increase mobile health options in the future.

Wellness leader at the U.S. Women’s Open

Lancaster County was on an international stage when it hosted the U.S. Women’s Open golf championship in July. During the weeklong tournament, LG Health staff and clinicians greeted spectators in our Wellness Pavilion at the entrance to the Lancaster Country Club. As the Wellness Sponsor for the tournament, LG Health also provided medical services, hosted guests in our hospitality suite and offered healthy lifestyle tips to tournament patrons. Through these efforts, we helped educate our local community and visitors about the benefits of a healthy lifestyle. LG Health served as a wellness leader in our community, thanks to the 250 volunteers who supported our efforts at the tournament.

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LGHealth HUB

LG Health Hub helps patients choose well, be well Knowledge is power. That’s why in May, we launched the LG Health Hub — a vibrant new website filled with blogs, videos, recipes, patient stories and risk assessments designed to help you choose well and be well. At, our community of experts shares timely health and wellness information on a broad range of topics, clearly organized and available on any device—laptop, tablet or smartphone. Our doctors, therapists, educators and dieticians address everything from the latest recommendations on cancer screenings to healthy meals you can prepare for your family. Learn about each new entry posted in the Health Hub by following us on Facebook:

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Growth & Collaboration
Care Management and Medical Home

Excellent care and community support in new facility in Lebanon

The Lancaster General Health Center opened in Lebanon, in November, in partnership with Orthopedic Associates of Lancaster.

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Care to Share

Women’s Specialty Center

LG Health recently opened the Women’s Specialty Center – the only center in the region where female physicians and staff offer both primary and specialty care to women at every stage of life.

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Telehealth and Care Connections

Enhancing pediatric specialty care in your backyard

LG Health has joined with The Children’s Hospital of Philadelphia (CHOP) to provide nationally renowned pediatric care in our community. Penn Medicine and CHOP are close affiliates, so our collaboration with CHOP is a logical choice.

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Electronic Health Record

Investing in our community and the future of healthcare

Pennsylvania College of Health Sciences pursued a historic opportunity to establish a single, unified campus which builds far more than walls. Next year, the College will relocate to a new, 24.7-acre campus.

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Planting seeds for a healthier community

Investing in our hospital to improve quality and safety

Lancaster General Health continued investing in the future of healthcare in downtown Lancaster by breaking ground on a six-story expansion of Lancaster General Hospital.

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Planting seeds for a healthier community

Investing in our community via the Northwest Gateway

The Northwest Gateway, the historic urban redevelopment project spearheaded by Lancaster General Health and Franklin & Marshall College and a consortium of public and private partners, made significant progress in 2015.

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Community Benefit & Financials
City of Lancaster Financial

Building a healthy community extends beyond providing healthcare. We support local governments, school districts and community improvement initiatives in addition to caring for those who are medically underserved.

Supporting the City of Lancaster and the School District of Lancaster
The provision of cash and services is in addition to what we pay in city property taxes and property taxes to the school district.

Payment of Property Taxes
Most properties within the city and county owned by LG Health and its affiliates (excluding Lancaster General Hospital at 555 N. Duke St., Lancaster, and Women & Babies Hospital at 690 Good Dr., Lancaster) are fully maintained on the tax rolls – even when such properties are used to further our charitable mission, rendering them legally tax-exempt.

This ensures that LG Health pays more than $3.73 million in additional tax revenue to several local municipalities and school districts.

To see payments itemized by school district, please click here.

Communty Benefit & Financials

Caring for all in the community
LG Health provides care to anyone, regardless of their financial means or insurance coverage. The following summary describes our costs during our last fiscal year to provide healthcare services to people with little or no ability to pay:

Caring for the Community
Lancaster General Health Foundation
2013-2014 Contributions by Donor Type

The Lancaster General Health Foundation is dedicated to supporting excellence in patient care by providing oversight of the fundraising activities for LG Health and its affiliates. Philanthropy from our community plays a critical role in helping to advance strategic priorities within the health system, which translates into better health outcomes for our overall community. In fiscal year 2015, $5,198,763 was contributed to the LG Health Foundation. Quite often, philanthropy comes in the form of gifts accompanied by notes of gratitude from grateful patients. For Ana McKenna, her gift of gratitude was directed to The Heart Group of LG Health, cardiothoracic surgeons, ICU nurses and the 5 East nursing staff, “You saved my life. For this I am most grateful. No words can express my gratitude.” Gratitude expressed through philanthropy helps provide vital funds to benefit our patients, advance research and increase the margin of medical excellence in our region. Gifts made to the LG Health Foundation will stay local to help ensure quality healthcare in our community.

Watch: National Recognition for Cancer Institute
By the Numbers
Lancaster General Health - 2013 Annual Report

U.S. News Best Hospitals

Lancaster General Hospital was ranked nationally as one of the best hospitals for 2015-16 in three specialties: Orthopaedics, Diabetes & Endocrinology, and Gastroenterology & GI Surgery. The hospital also ranked 5th among all hospitals in Pennsylvania.

Click to learn about rankings

Magnet Designation

Lancaster General Hospital has been recognized three consecutive times by the American Nurses Credentialing Center’s Magnet Recognition Program®, the highest honor an organization can receive for excellence in nursing practice.


Women & Babies Hospital is the first PA hospital designated as Baby-Friendly®. The international award recognizes birth facilities that offer breastfeeding mothers the information, confidence, and skills needed to successfully initiate and continue breastfeeding.

Baby-Friendly USA, Inc. is the U.S. authority for the implementation of the Baby-Friendly Hospital Initiative and sponsored by the WHO and the United Nations Children’s Fund.

Contacting Lancaster General Health
Contacting Lancaster General Health

For more information on our programs to improve community health, visit and click on About Us. There, you’ll find additional details on our community commitment, as well as electronic versions of our monthly newsletter, Community Benefit Update.

Please contact us with any suggestions or questions about our community health programs.

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This Annual Report to the Community is published by the Lancaster General Health Department of Public Relations & Corporate Communications.