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Patients & Visitors


Frequently Asked Questions

Please select a category to browse the Lancaster General Health Frequently Asked Questions.

If the FAQs do not have an answer to your question, feel free to contact us at webmaster@LGHealth.org



Pennsylvania College of Health Sciences

    • Pennsylvania College of Health Sciences is the educational arm of Lancaster General Health. A private, accredited, four-year college focusing exclusively on the field of healthcare, PA College offers associate’s, bachelor’s and master’s degree programs, as well as a number of certificate programs, providing professional development for healthcare workers throughout their career. Visit the Pennsylvania College of Health Sciences' website for more information.
    • Yes. To set up a campus tour and personal meeting with an admissions counselor, please call 717-947-6000 or 1-800-622-5443.

Customer Service

    • Lancaster General Health has patient advocates available to help you. You can contact the office at (717) 544-5050, email them through the Contact Us link on this site or send a letter attention Patient Representative, Lancaster General Health, 555 North Duke Street, Lancaster, PA 17604.

General Information

    • When you enter through the James Street Lobby, pass the information desk and the admitting office is on the left.
    • You should bring:
      • Pajamas
      • Toiletries
      • Slippers
      • Robe
      • Medication List
        • You should always carry a current list of medications with you. Some prescriptions, vitamins, over-the-counter medicines, or herbal supplements could interfere with other medicines you receive while in the hospital.
        • You will be asked for this list if you have surgery, are admitted to the hospital, or undergo tests or procedures.
        • The medicine list should include:
          • Prescription medications
          • Over The Counter (OTC) medications
          • Vitamins
          • Herbal supplements

          • AND include
          • Dosage or amount of medicine you are taking
          • Frequency or how often you take the medicine
          • Why you are taking these medicines
    • The best way to protect your personal property is to leave it at home. If you have valuable items with you, please send them home with a family member, if possible.
    • You may want to bring a few dollars ($2-$3) to purchase daily newspapers. 
    • Private rooms are based on availability, no advance reservations are accepted. 
    • If you give the admitting office the name of your church, your clergy will be notified of your admission.
    • We offer 24-hour open visitation, with preferred visiting hours from 11 am - 8:30 pm
    • Rest is an important part of the patient's recuperation. Visitors are asked to observe the following regulations:
      • Limit visitors to two at a time.
      • Limit visitation time to allow for adequate rest.
      • Children must have adult supervision, and children under 12 are kindly restricted from visiting the units below:
        • 5 Lime (Trauma Neurological Unit)
        • 6 Lime (Intensive Care Unit)
    • Please check with the nursing unit for specific visiting hours, as they vary from unit to unit.

Lancaster General Health Web Site

    • You can view a complete listing our current open positions by visiting our Careers website. Here you can also complete an online application. If you have any employment questions, please call our Human Resources office at (717) 544-4915.
    • The About Us section of this Web site has information that may be of assistance to you. You can also contact us with more specific questions using our Contact Us feature and fill out a form with your contact information and your question. If you have difficulty finding the information you are looking for, please call (717) 544-5511 and the receptionist will help you.

Physician Information

    • The Find a Doctor link on our Web site has a current database of our medical staff. The database can be quered by last name, group name, city, zip code and specialty or any combination. There is also a Call Me Now feature where a representative will contact you by phone by submitting a form. You can also call our Physician Referral Hotline at 1-888-LGH-INFO (1-888-544-4636)
    • Visit the LG Health Hub for blogs, videos, recipes, patient’s stories, and risk assessments, all created to help you make healthy choices and be well.
    • Appointment scheduling can be done either by calling our scheduling office at (717) 544-5941 between the hours of 7:30 a.m.-7:30 p.m, Monday through Friday and 8 a.m.-noon on Saturdays. You can also request an Appointment online for certain procedures.


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