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See the latest coronavirus and vaccine informationLearn about the Lancaster General Hospital emergency department expansion and new entrance.

Patient Attending Urgent Care Online OnDemand Visit With Lancaster General Health
 
Want an urgent care video visit? Schedule online now.

OnDemand Visits and COVID-19


Penn Medicine is taking extra precautions to provide the safest environment possible during the ongoing international outbreak of coronavirus. If you feel sick, consider using Penn Medicine OnDemand for a virtual evaluation.
 

See a Penn Medicine Provider for Urgent Care.

 
Penn Medicine Lancaster General Health OnDemand Services 
 

Let Our Providers Come to You

It's Fast and Easy

Simply login to MyLGHealth to schedule and conduct your visit. Average visits are 15 minutes.

It's Anytime

Available 24/7/365 if you are located anywhere in Pennsylvania.

It's Affordable

You can interact with a Penn Medicine provider just like you would during an office visit. If you do not have health insurance or if telemedicine services are not a covered benefit under your insurance plan, you may be required to make a copay.

How it Works

1. Schedule Your Penn Medicine OnDemand Virtual Visit

2. Prepare for Your OnDemand Visit. You'll Need:

  • A video-enabled device like an iPhone, iPad, Android mobile phone or tablet.
  • A MyLGHealth account. If you don't have an account, register here.
  • The MyChart app from the Apple App Store or Google Play Store. Once downloaded, search for Lancaster General Health. Click to add Penn Medicine Lancaster General Health and log in to your MyLGHealth account.
    App Store icon   Google Play Icon

3. Begin Your Visit

  • Log in to your MyLGHealth account in the MyChart app 10 minutes before your scheduled appointment time.
  • Complete the eCheckin process and make your payment.
  • In Appointments, select 'Visit OnDemand' and wait for the provider to begin your visit.
  • To cancel or reschedule, select your appointment in 'Appointments' and then use the cancel or reschedule button to change your appointment. 

Please note: Visits conducted 7pm – 7am will use myPennMedicine.org. Please call 717-544-2222 to schedule during these hours.

 

Still Have Questions?

View our FAQ.

*Insurance plans vary. Please check with your insurance carrier regarding coverage limitations, pre-authorizations or referrals that may be required prior to your visit. Some insurances also require you to see only your designated primary care physician in order for services to be paid..

Penn Medicine OnDemand should not be used for life-threatening emergencies