From Andrea B. Thomas-Lloyd, MBA, CISSP, CHPS, Director, Information Protection & Assurance
Healthcare consumers are becoming more aware and sensitive about the privacy and security of their confidential information.
Although there’s a heightened focus on cybersecurity and electronic health records, we also need to consider our verbal interactions. Here are a few reminders to help “limit what you say” as you interact with your patients.
When you leave a voicemail about a patient, always limit the information to the minimum necessary. In most situations, leave your name, practice name and the number where you can be reached on the voicemail. Use discretion if your practice specialty identifies the patient’s condition or diagnosis, such as Oncology, Behavioral Health, etc. Do not leave confidential information in a voicemail. Request that the patient or designated representative call back for further information at the number provided.