From Jan Bergen, President & CEO

At Penn Medicine Lancaster General Health, delivering high-quality care on a consistent and reliable basis is our No. 1 priority.

I am honored to announce that Lancaster General Hospital is one of just nine hospitals in the United States to receive all three of these prestigious quality recognitions.

  • LGH received a 5-Star Quality Rating – the highest possible rating  from the Centers for Medicare & Medicaid Services (CMS). The star rating summarizes our overall performance in a variety of quality measures.
  • Healthgrades named LGH one of the 2019 America’s 50 Best Hospitals, which recognizes our consistent overall clinical excellence across a broad spectrum of conditions and procedures.
  • The Leapfrog Group awarded LGH an “A” Hospital Safety Grade for our efforts to protect patients from harm and for meeting the highest safety standards in the United States.

Each of these national recognitions on its own represents an outstanding achievement. To receive all three accolades for the quality of care we provide places LG Health in a select group with such renowned hospitals as the Mayo Clinic.

Achieving consistently high levels of quality outcomes requires an extraordinary amount of hard work, as well as a systemwide commitment to continuous improvement. It is especially remarkable that LG Health has achieved these recognitions despite a steady increase in demand for our services.

While these accolades specifically call out LGH, each one recognizes the achievements of our entire health system. None would be possible without the dedication of our physician partners and the teams at our ambulatory locations, specialty and primary-care practices.

No matter what you do and where you work at LG Health, we all play an important role in providing our patients with high-quality care. I thank you for your commitment and support. I encourage you to remain actively engaged in your team’s huddles and share your own ideas for improvement, as well as any safety concerns.

LG Health has no greater responsibility than providing safe, high-quality care to our community. By working together to provide the very best care, we can deliver optimal outcomes for our patients every day.

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