Tips for a Successful Video Visit

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During the COVID-19 pandemic, the expanded use of telemedicine services has helped us keep lines of communication open between our patients and providers, while also limiting the spread of disease. And the option for telemedicine continues.

Since March of 2020, many Penn Medicine Lancaster General Health physicians and advanced practice providers have been offering telemedicine visits (also known as virtual visits) to connect with patients.

Telemedicine is useful in many situations where a patient is practicing physical distancing or is unable to go to a healthcare facility in person, but it’s not appropriate for every situation. Whether you are already a LG Health patient, or a new patient, we have staff available who can help determine what’s right for you.

If you are a current or new LG Health patient, please reach out to the practice by phone to determine if a telemedicine visit is right for you and to schedule your appointment.

8 Tips for a Successful Video Visit

Here are some best practices to make your virtual visit as successful as possible for both you and your health care provider.

  1. Download and test the virtual visit platform you’re using for your visit on your computer or mobile device. It is important that you do this well before your visit so you are ready and able to connect with your provider during your scheduled appointment time. Connect to MyLGHealth for Penn Medicine OnDemand visits.
  2. Plan to be at home when your appointment begins and throughout your virtual visit.
  3. Choose a private, quiet space within your home where you can discuss any issues about your health.
  4. Choose a comfortable space where your provider can see you and you can perform the steps of an examination, which may include standing or walking.
  5. Make sure your Wi-Fi or cellular signal is strong. This will help ensure your appointment is not interrupted by a dropped signal mid-visit.
  6. Wear appropriate clothing for the type of visit you are having, similar to what you would wear to your provider’s office.
  7. Avoid positioning yourself with your back to a window or light source. When used as backlighting on a video call, light can give you a harsh silhouette and make it difficult for your provider to see you. Try sitting with your back to a wall with light reflecting on your face instead.
  8. Avoid distractions during your visit. Consider setting your mobile devices to “do not disturb” during your appointment time to limit cell phone calls, texts and emails.

Learn more about telemedicine offerings at Penn Medicine Lancaster General Health.

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Vito J. DiCamillo, MD

Vito J. DiCamillo, MD, is the Medical Director for LG Health Urgent Care and Clinical Director of Corporate Partnerships. Dr. DiCamillo’s specialties include emergency medicine and family medicine. He is a graduate of Temple University School of Medicine and the Lancaster General Hospital Family Medicine Residency Program.

Call: 717-544-0150

About LG Health Hub

The LG Health Hub features breaking medical news and straightforward advice to help individuals of all ages make healthy choices and reach their wellness goals. The blog puts articles by trusted Lancaster General Health clinical experts, good 'n healthy recipes, videos, patient stories, and health risk assessments at your fingertips.


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