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BlueJeans is a HIPAA-compliant platform used by Penn Medicine Lancaster General Health care teams to conduct video visits with patients. BlueJeans has security features, including a room lock so that communications within the platform are private and your information stays safe.
Follow these instructions on how to install and use BlueJeans on your Android device.
Get BlueJeans for Android from the Google Play Store and install on your device. Open the app after it is installed
When prompted, please allow the app to access photos, media, and files on your device. Choose “Join a Meeting or Event” to continue setting up and testing the app. (You do NOT need to create an account in order to use the app.)
Enter the meeting ID “111”, then choose App Audio & Video. Important: This meeting ID is only for testing. You will schedule and conduct your video visit through MyChart/MyLGHealth.
Since this is the first time using the app, you will be asked for permission to use your camera, phone, and microphone. Make sure these are all allowed. Set “Remember for all meetings” to “On” for the app to remember these settings.
When joining a meeting, you will be asked to allow BlueJeans to take pictures and record video, make and manage phone calls, and record audio. Select “allow” to be able to participate in the appointment.
The test meeting will now start. Once connected you should be able to hear your voice repeat back to you, and see a small video of yourself in the top-right corner of the app screen. If that is the case, then the BlueJeans app has been successfully installed and ready for your upcoming video appointment.
If not, make sure the camera and microphone buttons are white and NOT red. If either one is red, then click them to unmute your audio and turn on your video.
When you have an upcoming telemedicine video visit scheduled you will see these screens in MyLGHealth.
Need Help? Contact the practice directly for immediate assistance.
Find our contact forms and phone numbers or give feedback on a recent experience using Care to Share.
View test results, schedule appointments, or request prescription refills from the convenience of your computer or mobile device.
Learn about health system news and meet new providers in Progress Notes, Lancaster General Health's provider newsletter.
Want to make a payment without a MyLGHealth account? Click the "Pay as Guest" button below.