Tips for a Successful Video Visit

During the pandemic, many people who weren’t already familiar with telemedicine took advantage of this virtual way to receive health-care from the comfort and safety of home. Although not appropriate for every health situation, telemedicine, or telehealth, continues to be a valuable tool to connect with your provider online. We’re taking a look at telemedicine and offering some tips on how to make your video visits as successful as possible to help you maintain good health.

What is Telemedicine?

Sometimes an in-person visit with your health-care provider isn’t possible or practical. This could be due to a transportation or child care issue or a health challenge that makes going to the doctor’s office difficult or unsafe. Telemedicine allows you to connect with your provider online from your computer, tablet or smartphone. These visits can be especially helpful for:

• Ongoing health issues 
• Medication adjustments
• Minor injuries and illnesses
• Skin rashes
• Recurring conditions like migraines or urinary tract infections

Make the Most Of Your Video Visit

1. Download and test the virtual visit platform you’re using for your visit on your computer or mobile device. It is important that you do this well before your visit so you are ready and able to connect with your provider during your scheduled appointment time. Connect to MyLGHealth for Penn Medicine OnDemand visits.
2. Plan to be in a private, quiet space where you can discuss any issues about your health.
3. Choose a comfortable space where your provider can see you and you can perform the steps of an examination, which may include standing or walking.
4. Make sure your Wi-Fi or cellular signal is strong. This will help ensure your appointment is not interrupted by a dropped signal mid-visit.
5. Wear appropriate clothing for the type of visit you are having, similar to what you would wear to your provider’s office.
6. Avoid positioning yourself with your back to a window or light source. When used as backlighting on a video call, light can give you a harsh silhouette and make it difficult for your provider to see you. Try sitting with your back to a wall with light reflecting on your face instead.
7. Avoid distractions during your visit. Consider setting your mobile devices to “do not disturb” during your appointment time to limit cell phone calls, texts and emails.

Whether you are a current or new Penn Medicine Lancaster General Health patient, staff members at the practice where you are seeking care can help you determine the right visit option for you. Learn more about telemedicine offerings at Penn Medicine Lancaster General Health.