Doctor talking to a patient via video chat. The patient is viewing the chat on a smartphone.

Convenient, High-Quality Care

Our virtual-first practice allows you to get the care you need from the comfort of home, or wherever you may be.

Primary Care that Fits Your Schedule

Penn Medicine Lancaster General Health is excited to introduce Virtual First Primary Care – combining the local care you trust with convenience that fits your lifestyle. With video appointments and direct-to-provider text messaging, you can get most of your primary care needs met without coming into the office to see your care team. And when an in-person appointment is necessary, you’ll be able to schedule a visit right here in the Lancaster area.

Virtual First is a membership-based service, with a monthly cost of $9 or an annual cost of $99. Membership fees are dependent on the number of members in each plan as outlined in our FAQs. You will pay for services and visits as you would under your regular insurance plan, with standard co-pays and deductibles applying.

Why Virtual First?

  • Video appointments available same day or within 24 hours, Monday through Friday
  • Save time by being seen at home or wherever you are in the state of Pennsylvania
  • Access to providers via direct texting
  • Receive responses from providers within 4 hours during standard business hours
  • Ability to receive specialist consults within 24 hours from in-house Penn Medicine specialists
  • Care navigation help
  • Care solutions for children and adults
  • In-person locations throughout the region

Our Services

Like traditional primary care services, our team addresses a wide variety of health and wellness needs, including:

  • Common health conditions, including cold symptoms and urinary tract infections
  • Preventative health visits
  • Medication refills
  • Mental health concerns

Meet Our Team

headshot of Ashley Allis
Ashley Allis, CRNP

Our team of experienced and compassionate healthcare providers are here to help you with all your primary care needs, including preventative care and acute illness treatment. Penn Medicine Lancaster General Health network of urgent cares, hospitals and specialty outpatient services are available in case a need arises that cannot be handled virtually.

How You Can Interact With Us

You will be able to get convenient care through:

  • Video visits
  • In-person visits at select locations throughout the region
  • Online scheduling
  • Text messaging
  • Phone calls
  • MyLGHealth patient portal

IMPORTANT: During a video visit, you must be physically present in the state of Pennsylvania.

Virtual First FAQs

Frequently asked questions for Virtual-First Primary Care
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