We recognize that excellent service is key to providing quality health care. That’s why we survey patients in all areas of our health system to learn about their experiences. This feedback is collected by an external vendor and shared with us so we can see what we are doing well and what we need to improve.
The Hospital Consumer Assessment of Healthcare Providers Survey (HCAHPS), a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services), is given to a random sample of adult inpatients after discharge from Lancaster General Hospital or Women & Babies Hospital.
The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) measures patient perception of care delivered by a provider in an office setting, as required by CMS.
Medical Practice Data Collection Period: Surveys received between 4/1/2018 – 3/31/2019 LGHP NeuroScience & Spine Associates is excluded for reporting since it is a new practice to LGHP. This data is pulled from Press Ganey InfoEDGE. The percentages are rounded to one decimal place.
Find our contact forms and phone numbers or give feedback on a recent experience using Care to Share.
View test results, schedule appointments, or request prescription refills from the convenience of your computer or mobile device.
Learn about health system news and meet new providers in Progress Notes, Lancaster General Health's provider newsletter.
Want to make a payment without a MyLGHealth account? Click the "Pay as Guest" button below.