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Virtual Care

Doctor talking to a patient via video chat. The patient is viewing the chat on a smartphone.

Convenient, High-Quality Care

When an in-person appointment for routine care isn’t possible, you can access your Lancaster General Health provider through a telephone or video visit. Our virtual care services ensure you get the care you need, when you need it, from the comfort of home, or wherever you may be.

Virtual Care at Lancaster General Health

A Virtual Visit allows you and your Lancaster General Health provider to connect remotely, through MyLGHealth, from the comfort of your home or office. You can consult with your provider by telephone or video visit, using a smartphone.

Your provider will determine if you are eligible for a virtual visit depending on your medical condition. Contact your provider regarding your eligibility. Due to domestic and international health care regulations, eligibility for a virtual visit is based on your geographic location.

For information about insurance coverage or any out-of-pocket costs, please check with your employer, review your benefit plan information or contact your insurance company.

In this Section...

MyChart App

The MyChart app allows you to access your health information, schedule an appointment, conduct a video visit and more from your MyLGHealth account. Simply download the MyChart app from the Apple or Google Play Stores. View instructions for how to download the app.

Penn Medicine OnDemand

If you are feeling sick, have a minor illness or injury, and your doctor is not available, try a Penn Medicine OnDemand urgent care video visit.

Virtual Visit Requirements

Learn about specific requirements you will need on your phone or tablet to connect with your provider during a video visit. This section also contains helpful troubleshooting recommendations should you encounter any issues.

Tips for a Successful Video Visit

Video visits offer a convenient and engaging method to connect with your provider when an in-person appointment isn’t always possible. Here we offer tips to make sure your virtual visit is a success.
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