Instructions for Requesting Medical Images and Reports from Lancaster General Health

Patient Requests

Step 1: Request Copies of Your Images and Reports

Note: Please allow 24 hours for the images and/or reports to be processed. This includes those being sent and those for pickup.

You may request your images and reports during or after your exam.

• During your exam. Tell your imaging technologist at the time of your imaging visit and they will arrange for the images to be sent to the location(s) you choose.
• After your exam. Call LG Health Imaging Support. They can help arrange your images and reports for pick-up or send them to another healthcare provider. Imaging support phone numbers:

• Lancaster General Medical Records: 717-544- 5911 option 1, Monday - Friday 8:30 am -5:00 pm
• Lancaster General Hospital: 717-544-4900 Option 6
• Suburban Pavilion: 717-544-3106

Step 2: Arrange for Pick Up at These Locations

Lancaster General Hospital – Medical Records
717-544-5911 Option 1
Pick up times: Monday – Friday 8:30 am – 5:00 pm

LG Health Suburban Pavilion
717-544-4900 Option 6 or 717-544-3106
Pick up times: Monday – Friday 8:30 am – 7:00 pm

Provider or Healthcare System Requests

Please email: ISR@lghealth.org This service is available 24 hours per day, 7 days per week.

Please include the following information in your request:

• Patient’s full name and date of birth
• Lancaster General Health medical record number – if available
• The name(s) and date(s) of the exam(s) were completed
• Destination address and phone number
• Date of the patient’s appointment