Patient Requests

Step 1: Request Copies of Your Images and Reports

Note: Please allow 24 hours for the images and/or reports to be processed. This includes those being sent and those for pickup.

You may request your images and reports during or after your exam.

  • During your exam. Tell your imaging technologist at the time of your imaging visit and they will arrange for the images to be sent to the location(s) you choose.
  • After your exam. Call LG Health Imaging Support. They can help arrange your images and reports for pick-up or send them to another healthcare provider. Imaging support phone numbers:
  • Lancaster General Medical Records: 717-544- 5911 option 1, Monday - Friday 8:30 am -5:00 pm
  • Lancaster General Hospital: 717-544-4900 Option 6
  • Suburban Pavilion: 717-544-3106

Step 2: Arrange for Pick Up at These Locations

Lancaster General Hospital – Medical Records
717-544-5911 Option 1
Pick up times: Monday – Friday 8:30 am – 5:00 pm

LG Health Suburban Pavilion
717-544-4900 Option 6 or 717-544-3106
Pick up times: Monday – Friday 8:30 am – 7:00 pm

Provider or Healthcare System Requests

Please email: This service is available 24 hours per day, 7 days per week.

Please include the following information in your request:

  • Patient’s full name and date of birth
  • Lancaster General Health medical record number – if available
  • The name(s) and date(s) of the exam(s) were completed
  • Destination address and phone number
  • Date of the patient’s appointment
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